Flight Cancellation, Meet Flight Compensation

Hello Dear Readers!

It’s been a busy few weeks here in Carissa-town. Joni and I just got back from a week long trip to the UK, I renewed my annual pass to Disneyland, and- oh yeah- I worked at my job.

As always, my life is hectic to the point of chaos, but I’m used to it. Comfortable with it, even. I find peace on long-haul flights with nothing to do but watch movies and blog. It’s my safe zone.

But you know what isn’t my safe zone? Airports. More specifically, the Los Angeles airport. Have any of you ever flown through there? The place is a nightmare, a sprawling mess of dysfunctional security lines and angry customers, sprinkled all over with the dust of its constant construction.

So it was that Joni and I left five hours early for our flight to the UK, laden with luggage and bleary eyed, ready to spend three hours in LA traffic.

To our immense surprise, the drive took only a little over two hours, and we arrived with plenty of time to spare. In fact, we boarded our plane on time (me in peasant class, Joni flying fancy up front) and took off right as we were meant to.

Shortly thereafter, however, the pilot landed again, citing a “small engine issue.” An hour later, they had us deplane and bussed us back to the terminal, telling us to come back in two hours to board again.

At this point, we already knew we’d miss our connection in Amsterdam, so both of us were on the phone with KLM, who insisted that the plane had taken off as scheduled. You know, despite the fact that we were on the phone, talking, from a terminal in Los Angeles. The call ended with them doing a virtual shrug and advising us to call back later.

Ok, sure. So instead we headed back to our deplaning area, where a few harried gate agents were still typing furiously at their computers.

Why were they typing furiously? Well, it turns out that our entire flight was canceled, and rather than updating the system, they were instead rebooking every single person on the flight right then.

So it was that we were booked on a flight- not to Inverness- which was our original city, but to Edinburgh. And Joni? She was bumped from business to the back with Brit and I.

Ah well, at least we were going to make it? *foreshadowing intensifies*

By the time we made it out to the British Airways check in desk, which was our new airline, the entire airport was jammed full of angry re-accommodated passengers, all jostling each other for elbow room. Not to be deterred, Joni and I entered the special assistance line, which we were quickly dragged out of as British Airways informed me they ‘don’t accept dogs.’

Long story short, I ended up in a massive argument with the British Airways people, we nearly canceled our trip, and at the end of it all I ended up on an Air France flight connecting via Paris in premium economy, and Joni routed through London Heathrow on British Airways in sad regular economy. (Ok, she did purchase an upgrade to economy plus).

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I guess this is roomier?

We met up in Edinburgh, our entire trip in disarray and zero plans left with what to do.

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At least it’s still Scotland!

Frazzling? Yes.

Annoying? Also yes.

But the redeeming factor? Since we were flying to the EU, our canceled flight fell under European flight delay jurisdiction, which meant that they owed Joni and I $682 each.

Considering I paid under $400 for my round-trip flight, how mad can I be?

-Carissa “Thanks for Paying Me to Fly!” Rawson

3 thoughts on “Flight Cancellation, Meet Flight Compensation

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